How can we help you?
Our team is here to support you, and we’d be delighted to help you one-on-one.
If consultations aren’t included in your membership, you can book a private PodPlanPlus session—full details are available in here.
While we don’t provide medical, financial, or legal advice directly, we can guide you to trusted, qualified professionals if needed.
We strive to present information in a straightforward manner. While we don’t offer personalised discussions about site content, you can enhance your experience by adding PodPlanPlus to your member account. You'll find the details inside PodSupport.
Access to PodVault depends on the features included by your sponsoring organisation.
If PodVault is part of your access, clicking any link to the Vault will take you to the registration page so you can get started.
The PodVault is a secure space within Podplan where you can record important information for your family — such as key contacts, account details, and essential notes. It’s designed to help ensure the right people can quickly find what they need, if it’s ever required.
To use the PodVault, log in to your account and select Enter the Vault from the navigation menu. On your first visit, you’ll be prompted to register your Vault. After that, you can log in at any time to add or update your information.
If PodVault isn’t included in your current access, you can upgrade to a Premium membership, which includes all premium features.
Get started by clicking the Invite Family Member button on the dashboard and then follow the prompts. Each family member you invite gets their own secure Podplan login — so they can explore guides, receive PodPost tips, and access shared information independently.
Everyone sees the same resources, but only the main account holder can issue invitations.
When you send an invite, your family member will:
1️⃣ Receive an email with a personal link to join (expires after 7 days).
2️⃣ Create their own password and login details.
3️⃣ Start receiving weekly PodPost tips automatically.
Head to your Account, go to the Billing section and select "Update payment method." Enter your new card details and click "Save".
If your access to Podplan was provided by a company, some features may be restricted. To unlock all features, you’ll need to upgrade to a premium plan, which costs £5 per month. Click here to learn more. If you're already a premium member and are having trouble accessing a feature, please reach out—we’re happy to help. Contact us here
If you encounter technical difficulties, such as website access problems or issues with the PodVault, please reach out to our technical support team. Provide specific details about the problem you're facing, and our team will work with you to resolve the issue. Contact the team here.